Our Policy

We maintain rigorous quality assurance processes to ensure that all services meet our high standards. This includes:

• •Regular training and professional development for all staff
• •Comprehensive background checks and vetting procedures
• •Ongoing supervision and support for care providers
• •Regular client satisfaction surveys and feedback mechanisms
• •Continuous improvement processes based on client and staff feedback

Arise Healthcare is fully compliant with all relevant UK healthcare regulations and standards, including:

• •Care Quality Commission (CQC) requirements
• •Health and Safety regulations
• •Data Protection and GDPR compliance
• •Safeguarding protocols and procedures
• •Medication management standards

We believe in a partnership approach to care, where clients and their families are active participants in the care process. Our policy ensures:

• •Respect for client dignity, privacy, and independence
• •Clear communication about care plans and any changes
• •Informed consent for all aspects of care
• •A transparent complaints procedure
• •Regular reviews of care plans to ensure they remain appropriate

We value all feedback as an opportunity to improve our services. Our complaints procedure is:

• •Accessible to all clients and their representatives
• •Responsive, with acknowledgment within 24 hours
• •Thorough, with a full investigation of all concerns
• •Transparent, with clear communication throughout the process
• •Focused on resolution and improvement